X10 zoom ring mechanically blocked. Can't turn X10 on - Fujifilm X10 Discussions on Fuji X Series Camera Forum - Fujifilm X-Pro1 X-E1 X100S X100 X20 X10 XF1 X-S1

egc

Good morning.
Anyone has had this problem?
I'm in holidays in Pantanal, Brasil, actually on my 2nd day, and the camera stopped working.
The zoom ring is sticked to the off position and does not move. And believe me I tried hard.
Maybe someone has had this problem and the solution is easy...

I love the X10. It has everything I need in a serious travel camera. But I think I will get rid of it very soon. From the photograpic point of view it has ruined my holidays.
Very low reliability...

mattmaber

Id suggest contacting Fuji at your earliest opportunity.

franco

Sounds like an impact of some kind...be really surprised if it just locked like that on its own accord...

egc

Thanks for your support. In fact I will contact Fuji as soon as I arrive home. Unfortunately after this trip has ended...

I am absolutely sure there has been no impact of any kind. Two minutes before I made a film. Closed it. And coulnot turn it on again. Upsetting...

There must be more situations like mine, but probably they gave the X10 away and do not follow these discussions anymore...

egc

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franco

really feel bad about your mis-hap...maybe you were just unlucky - I'm sure that doesnt make you feel any better, but may persuade you to keep the camera. It really is a fantastic piece. Best of luck.

egc

Thanks Franco.
Indeed I will follow your advice. But I feel so unhappy about the X10...
Eduardo

nippa

It's the first time I've heard of such a problem but now that it's happened you may as well get the new lens/sensor available late May. Talk to Fuji.

fiddler

Sorry to hear that you've had that part of your holiday go wrong.Fuji willput things right with the camera.

cosinaphile

a sad happening but , you will get a new one from fuji or at least a new assembley

Jeltz

Hi,
I have a similar issue. My X10 now will not turn off when I move the zoom ring to the off position, and the mechanical movement in last part of rotation to turn it off feels stiffer than it used to be. The problem just started one day and is not intermittent. At least it has not locked in place like yours. The unit has not been dropped or knocked. I would guess something in the off switch assembly is giving up the ghost, and in your case failed in such a way that part of it jammed the ring.

All in all a warranty thing and I am getting mine seen to ASAP as it is only a few months old.

Jeltz

nousya

I have missed a lot of photos during my last trip in Europe. The ring was most of the time impossible to turn to the zomm position, only after pulling it forward very carefuly, then rotating it.
now i am back home, it feels normal. very frustrating !
I will contact Fuji and hope a prompt repair

FinePixCamera

I HATE the X10's on off system. The X100's and XPro 1's is 1000000 times better.

depscribe

I agree re. the poor design. Would prefer X100-style switch, and let the zoom ring simply zoom. My replacement X10 suffers from the opposite problem: The detent to turn it off/on isn't very distinct, allowing it to turn itself on. With the X100, I leave it on all the time, then half-press to awaken it. No battery drain, fewer things to fiddle with. (Also wish there were a review setting that would keep the just-taken image on the otherwise unused LCD until the shutter is half-pressed. I do sometimes wonder if the Fuji designers have ever actually committed photography.)

WillH

I absolutely enjoy the Fuji X10 on/off scheme that's incorporated into the lens. It's natural to just twist the lens - that's where my left is when I start to photograph something. I've twisted my Lens barrel a few thousand times without the slightest hint of a problem. Never give it a thought, it's just an automatic operation now.

FinePixCamera

depscribe said:
I agree re. the poor design. Would prefer X100-style switch, and let the zoom ring simply zoom. My replacement X10 suffers from the opposite problem: The detent to turn it off/on isn't very distinct, allowing it to turn itself on. With the X100, I leave it on all the time, then half-press to awaken it. No battery drain, fewer things to fiddle with. (Also wish there were a review setting that would keep the just-taken image on the otherwise unused LCD until the shutter is half-pressed. I do sometimes wonder if the Fuji designers have ever actually committed photography.)

Absolutely. Once you have shot with the X100, the design of the X10 looks even more stupid. I do the same as you, and leave my X100 on all the time. Shooting with the X10 is far more convoluted in comparison.

Greyelm

I don't have an X10 but I have read of this happening on other forums. It sounds to me that Fuji chose a mechanism that may not be as robust as it should be.

Having something like this happen is a bummer. Ever since I had a colleague lose all of his film shots on a journey of a lifetime I always take a backup camera. These days my 8MP smart phone takes decent enough pictures that all would not be lost.

Aperture_Science

I'm still in ignorance bliss, the X10 is my first cam bigger than a deck of cards and I find operating it feels very intuitive, the autofocus could have been a tad faster though. And seriously, as far as I've read, together with a decent sensor size and a cool design, the on and off switch is what makes the x10 differ from the rest. Its like buying a Gullwing mercedes and complain about the strange doors.

FinePixCamera

Aperture_Science said:
I'm still in ignorance bliss, the X10 is my first cam bigger than a deck of cards and I find operating it feels very intuitive, the autofocus could have been a tad faster though. And seriously, as far as I've read, together with a decent sensor size and a cool design, the on and off switch is what makes the x10 differ from the rest. Its like buying a Gullwing mercedes and complain about the strange doors.

No, it's like buying a Mercedes and complaining that the car won't start.

Radiomtt

This system will give lot of grief to Fujifilm as the problem occurs in the warranty period. After three month my mechanism blocked from one day to the othert

Aperture_Science

depscribe said:
I agree re. the poor design. Would prefer X100-style switch, and let the zoom ring simply zoom.

My remark was in first hand concerning this post. As long as its a matter of design I always make sure I like it before buying.

FinePixCamera said:

No, it's like buying a Mercedes and complaining that the car won't start.

Still a pretty piece of design, right ;)

No seriously, I too was worried after being forced to repair the OVF, the cause was probably alens shaken loose from what I considered normal use. Guess I was hoping for something more robust.

Kimey

I've had the same problem. All of a sudden the lens barrel jammed mid way and wouldn't turn off. I used fujis online repair registration and to fujis credit the camera was returned to me repaired in under a week, excellent service. I really like the camera but if the same problem happens again I may have to consider a change.

BDavis

I had a similar problem as Kimey. In the course of one day, my zoom function became gritty, and then worse, and then got stuck zoomed all the way out so I couldn't retract the lens or turn the camera off.

After sitting with a useless X10 for a month or two, I finally sent it in and got it repaired quickly and under warranty. That was a month and a half ago.

Last week the zoom function cracked up again near the end of my vacation and stopped working. Same as before, but with less warning and less of a gritty feel to the zoom action.

I love the X series, but am afraid for when my warranty runs out and the zoom keeps breaking.

I'm considering the X-Pro 1 for professional applications, but I think I'll have to wait until Fuji updates the series in a few years.

Cameron

In one of the Fuji X10 reviews, the reviewer said "The X10 was probably designed by the marketing team, not by photographers". Another review said "you cannot turn the X10 on with the lens cap on". Hope that Fujifilm would respond to the issues & fix the problems for the gentlemen.

Leslie

So dissappointed today when my X10's lens also got stuck 3 days before the holidays!!!

Serras

I personally enjoy the on/off system as it currently is. Sorry to hear that others are having issues with theirs.

Reno

had this problem as well, I notice it happened because the lens slightly (very slightly) shifted from its position, that's the time I notice that the lens mechanism is not that robust. I noticed this since there's a slight gap (more than normal) between the ring with the lens and the lens is quite wobbly now.

What i did is shift the lens back to its "original" position (based on the gap location) and its working fine now. It happened twice and the second time i use the same approach and it worked out.

It probably happened since we're carrying our X10 inside our bag without any case (at least I think that was the cause for mine).

WetCoastRacer

If you look at the mechanism, which is designed to be compact while maintaining the best optical quality (many characteristics coming into play there, including moving groups of lenses within the barrel as it is zoomed from wide angle to beyond portrait lengths), the twin goals of compact design and smooth operation are an engineer's challenge, to say the least.

Mine works fine, and although I'm a photographer who detests cases and paraphernalia (it lives in my jacket pocket half the time), the suggestion to keep it away from potential dust intrusion has to make sense. Also seems probable that if anyone has concerns, hey should send it into the local Fuji Distributor whilst still in the warranty stage; a simple teardown and re-lube may be all that's needed for a lifetime of happiness.

phoebusa

My Lens has seized a few days ago while switching it on, I felt resistance and heard a scraping noise but the lens is stuck and camera cannot be switched off. It has performed faultlessly for just over a year but has decided to malfunction four months after the warranty run out. It has not been knocked or dropped and always lives in its leather case when not used. I noticed this problem seems to be occurring to other people as well.

bkld10

I had the same problem as phoebusa occur on my X10 recently. Luckily, it was one week before my warranty expired. I purchased my X10 in Hong Kong but I'm living in China so had to go through Fujifilm here. They don't have a quick turnaround and no one can speak English, even in their head office in Shanghai, so communication can be a bit of a hassle. However, after two months of waiting I did get my camera back repaired. The fax copy of the repair sheet was unreadable so I don't know what work was done to it, though I believe I got a new lens installed.

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