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About johnwillyums

Camera Gear

  • Camera List
    Fujifim X100F, Fuji X-Pro 2
  • Lens List
    Fujinon 14mm 2.8, Fujinon 16mm 1.4, Fujinon 23mm 1.4, Fujinon 35mm 2.0, Fujinon 56mm 1.2 Fujinon 90mm 2.0, Voightlander 75mm 1.8 Heliar.

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  1. Thanks for you comments @Ianmac and @artuk yes, I was just about to give up, but I really felt angry that they should not acknowledge these issues as faults. Obviously, they don't feel the need for a recall, as the issue was sufficiently rare as to be dealt with individually, but I think this shutter issue is a relatively new problem. (Nikon seems to be secretly recalling it's D750, disasterous 100th birthday year for them) I imagine it's always been a possibility, as the shutter design does not seem to have changed since the original X100, but they are now selling many times as many units as they did with their early X releases, so maybe it's just law of averages. Looking at it, and having seen it disassembled, I suspect that, if it has been fitted improperly, or maybe through vibration during use, the retaining ring, which screws up from inside the body, could be loosening slightly every time you turn on/off. Anyway, as I mentioned before, Mr Mark Staples did not think either soft shutter buttons, or mechanical cable releases, were a problem, although he did think a mechanical cable release might do some damage if it was really used too fiercely, but that would probably jam the shutter rather than loosening the housing. So we can rest easy about those. I hope you're right about actions in the County Court, under The Sale of Goods Act, it's nice to know, even though I'm glad it didn't come to that. As you say, for 200 pounds it would not be worth a companies time, and money, to contest the case. I'm going to put my refund toward a Voightlander 75mm f 1.8 Heliar :-) Cheers all, John Williams
  2. Thanks, I must say I am very surprised by this turn of events, when I spoke to this guy on the phone he was pleasant but there was no way he was going to refund me. Then, a sudden change of heart. Hooray!
  3. Good news! As I said in my last post, I sent another email to Mark Prentice, including a copy/paste of @artuk's mail, outlining how he thought I had been too easily placated, and should have received a free repair, if not a new body. I also included a paragraph regarding The Sale of Goods Act 1967, and how I was being urged to escalate the matter by other Fuji users on various forums. I didn't expect much to come of that, but : "Dear Mr. Williams Many thanks for your email and forum feedback. To be brutally honest, if I feed this back to HQ in Japan, they will forward back to me and ask me to deal with it. I suggest to bring this matter to a hopefully, satisfactory conclusion for yourself, I will refund the £200 you paid for the repair. This is by no means an admission that there is a fault with the shutter button, but a gesture of goodwill based on the investment you have made in Fujifilm products. Please let me know your thoughts. " So, I have replied to say that a refund would be most welcome, and would he like me to publish, this "gesture" on the various forums I post on. I've just received a reply, saying he would welcome this. Note, he is plainly stating that this is not an admission that he feels Fuji have a problem with the shutter assembly. Nonetheless, I get my 200 pounds back. That's great, and I can now afford the Voightlander 75mm 1.8 Heliar I've been lusting after. However it does not really reassure me, or anyone else, about Fuji's build quality. None of the issues I've had have been user created, I have not damaged, dropped, or mistreated this camera in any way. I am very aware of keeping my camera pristine, so it will raise a good price should I wish to sell it, and upgrade. So, really, it's great I got a refund, but none of these faults should have occurred in the first place. Thanks to those on this forum who have supported me in this matter :-)
  4. I have written another email to Mark Prentice at Fuji UK. I've quoted @artuk's response, and added some further thoughts of my own, and asked if he can supply me with an email address for someone in Fuji management at their Japanese HQ. I've also mentioned The Sale of Goods Act 1979. Under the act, goods sold must be of "merchantable" quality, and carry a "reasonable expectation of useful life". This expectation seems to rather arbitrary, and varies, for example a cooker has a greater expectancy than a 'fridge. I don't suppose this will worry him overmuch, as I imagine to take legal action would cost me more money than I have, with no guarantee that I would win, or what I would win. If it cost a lot to get a 200 pound refund it wouldn't be worth doing. I wonder if he will respond, with a Japanese address I can write to regarding this issue?
  5. I agree, @artukthe guy gave me nothing , but pleasantries, and as you say the Pro Service thing, is something I probably would have qualified for anyway, membership is based on how many Fuji X products you have bought. I don't feel placated in any way, I had to sell a very useful little camera (Sony RX100 Mk3) to pay for the repair, and all of the 4 repairs I've had to have over my 14 months of ownership have been faults in the manufacture of the camera, rather than damage, or misuse on my part. However, I've now spoken to the highest ranking Fuji person I can get hold of, and he has made it plain that Fuji will not repair, or replace, the unit for free. He contacted me through my complaint on Fujilove's Facebook page, there doesn't seem much else I can do. Obviously, I still feel that this is very poor for a supposedly professional build quality camera, but, short of repeating myself regarding my experiences with the X-Pro 2, I can't see any other route to take. I think I would have a case under The Sale of Goods Act, in terms of "reasonable expectations" of lifespan on a product at that price, and described as "professional" but it would entail court proceedings, and I don't think I would get representation free, and Fuji would probably fight the case because of it's implications for them. I'm open to suggestion, cheers, John.
  6. An addendum to this thread. Well, I paid my 200 pounds, and now have my repaired X-Pro 2 back, and working fine again. My mini-campaign to get Fuji's attention seems to have succeeded, and I have been contacted by a Mr Mark Prentice. He tells me he is in charge of repairs for UK, and most of Europe, and was previously with Fuji in the USA, and initial training in Japan. He explained to me that he was unable to refund my payment, but wished to reassure me about the problem. When I said that I was aware of 5 others who had this issue, he acknowledged that it can happen, but that the numbers, compared to units sold, were miniscule, and did not qualify for a free repair. I said that I had 4 return repairs in 14 months, and this was not very good for a professional camera, and he agreed, but stuck to his guns, saying he could not make exceptions on the warranty, as others would expect similar treatment etc. So, basically, he was apologetic, and friendly. He said that as some recompense for the unusual "bad luck" I've had, he would enroll me in Fuji professional service, for free, and that if I had any further problems, I could contact him directly. I'm not sure what is included in the pro service, but he mentioned free "health checks", automatic front of the queue repairs, and 15% off the cost of repairs. So that is some sign of goodwill. Of interest to all, would be his comments regarding soft shutter buttons, and mechanical cable releases. Some have suggested that both these accessories can cause this shutter button issue. Mr Prentice told me he did not believe soft shutter release buttons were anything to do with this problem. He told me he had used both the expensive Lensmate ones, and Ebay cheapies, and that neither had sufficiently long threads to cause any issues. However, he was a bit wary of mechanical shutter releases. He told me that he used a mechanical shutter release, but some of them protruded quite a long way. He said that if someone was too forceful in extending the metal shaft, and "really went at it hard" they might dislodge the shutter mechanism, causing the shutter to jam, or fail, but that this would not necessarily loosen the whole assembly. So, whilst I'm still 200 pounds down, I do feel a little bit more inclined to see his point of view, that I have had very bad luck, but that Fuji do care about their customers. I'm not sure what is included in my "Fuji Professional Service" package, but, as I said, I shall continue to use the Fuji system. When I was at my most angry, soon after this had happened, I seriously thought about sacking Fuji, and either going back to Canon, or trying Nikon, as I love their old lenses (the Ai series) I watched reviews of new Nikon's, Canon's, Sony's etc. I then realised that there is nowhere else to go, I don't think any of the other brands will give me the magic image quality, or the pleasure in use, I get from Fuji, so I'm stuck with them. :-) I tend to believe what The Angry Photographer says about hardware. He is plainly quite eccentric, and I know of several other photographers who have alleged that he has stolen images, and claimed they were his, and that he is personally, a lousy photographer. Chuck Jines (a rugged individualist&lunatic) had made it a personal quest to attack Ken Wheeler (The Angry Photographer). They appear to have made up, and Chuck Jines is now intent on destroying Ted Forbes' (the Art of Photography), reputation. He launches virulent attacks on his "snowflake" mannerisms, and banal photography. This is one of the things I hate about the internet. I like a lot of Chuck Jines images, and his anarchistic, right wing libertarian attitudes, are reflected in some hard hitting work with opioid abusers. So, I pay for his blog. Have to say, I'm thinking of cancelling, simply because he is so extreme, and I don't want to hear him hating on other photographers. If you have never seen The Angry Photographer, do check him out. He is sexist, soft racist, and believes he knows more about lenses than anyone else. He may well do, as he seems to have more lenses than Calumet. I watched him reviewing some Voighlander lenses (my next purchase). These were new releases of classic designs, and he seemed to have about three examples of each. I get the impression that he loves the gear more than the pictures, who needs several copies of the same lens (unless you are looking at Soviet legacy glass, one copy would be sufficient for most people.) One thing he is not, is sponsored by Fuji, or anyone else, so when either Nikon, or Fuji, make a mistake, or issue a poor product, he shows no mercy. Ted Forbes, may not be the best photographer in the world, but I find his site stimulating. He often looks at the ethos of genre photography, and makes thought provoking videos, about why we take the images we do. He also has a series of profiles of the great, and famous, photographers, which is also quite inspirational, with a lot of good insights. Then there's cuddly Ted Viera, who, along with Jason Lanier, and Big Head Taco, is a "Fuji Photographer". Obviously, these people are getting their gear supplied by Fuji, they get pre-production stuff to review etc. So, not necessarily biased, but likely to be, favourable to Fuji, and gloss over any flaws. Bearing that in mind, still good to watch. Hmmn. I seem to have drifted off the topic, and gone into a ramble about Youtube photography sites. Sorry about that. All I really had to say was, soft releases are ok, but don't be too forceful with a mechanical shutter release. Cheers all, John Williams
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