X-T20 Brand New: Locks Up, Can't Take Pictures

[glum32]

I'm just getting into photography, bought my first mirrorless today. Snagged an X-T20 kit with the 18-55mm from a local shop, and I was super stoked. The store is very reputable.

I was using the camera for a few hours tonight and it was fine, but then randomly after changing it to High Performance mode, I was using the touch screen to focus, and the camera locked up with the green focus light blinking with the LCD still working. Even flipping the on-off didn't shut down the camera, and I had to remove the battery in order to turn it off. Now the camera does this every time I even try to focus, whether it be pressing the shutter release or touching the screen. Sometimes the screen completely locks as well and other times the screen + sensor is still active but locked.

Nothing seems to resolve the issue: I have reformatted the SD card, reset all the settings I think I am able to, and nothing seems to change. I'm quite frustrated. I had updated all of the firmware (body + lens) before ever using the camera.

Any ideas on what the issue may be??? I feel like my best bet is to just bring it back to the store, but this was their last kit, so I'm pretty bummed.

[veejaycee]

Do a full factory reset from the menu. Also remove and replace the lens after checking both sets of contacts are clean and not stuck.

If that does not work you should take it back to the store.

[glum32]

That didn't work, but I was able to take it back and exchange it. Everything is all good so far! Thanks for the advice