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Jorge Uzcategui

Hi everyone!

I had a problem upgrading my lens

I started upgrading my body xt10 and everything went fine. Now I tryed doing it with my lens xf18mm 2r, so when I started my upgrading from 3.10 to 3.11 version, the screen turned off, I waited for a while, then I turned off and on and the screen started blinking and then it launched a error message saying "LENS ERROR". Sooo now I cannot use my lens again :( Can anyone here help me please? I really appreciate it!

 

Thanks a lot!

IMG_0371.jpg

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farrell

I'm not sure, but hopefully Fuji Service has a system that can reprogram the camera.

A call to the service number should  determine that.

I haven't had a firmware mishap(yet), but someone who has may be able advise you.

The procedural warnings are explicit;even so, I may rethink any plans to buy more products

from a company that cannot clear a  'tron jam nor devise an on-board sail-safe recovery.

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veejaycee

Have you tried removing and replacing the lens? Also, is the battery fully charged?

Do you have a problem with any other lenses and is this a new outfit to you?

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Jorge Uzcategui
4 hours ago, veejaycee said:

Have you tried removing and replacing the lens? Also, is the battery fully charged?

Do you have a problem with any other lenses and is this a new outfit to you?

Thanks for reply.

Yes, I've try my xf35mm and everything is fine.
Yes I did the upgrading with the battery fully charged.
No, I dont have problems with any other.

 

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Jorge Uzcategui
10 hours ago, farrell said:

I'm not sure, but hopefully Fuji Service has a system that can reprogram the camera.

A call to the service number should  determine that.

I haven't had a firmware mishap(yet), but someone who has may be able advise you.

The procedural warnings are explicit;even so, I may rethink any plans to buy more products

from a company that cannot clear a  'tron jam nor devise an on-board sail-safe recovery.

Thank you. I would try a call.

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farrell

I wasn't clear to me at first that your trouble was only with the lens.

I'm sure you are tired of suggestions that you have tried already, but have

 you tried a fresh download of the FW on a different card formatted in the camera?

On you first attempt, did you get the expected OK? screen? 

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