Jump to content

Expect a warranty on new FujiFilm equipment... be careful!

Brian Hibbert

Recommended Posts

Brian Hibbert
Be very careful!  
I purchased an X-Mount lens in the USA whilst traveling.  I live in The Philippines.  When I returned home the lens would not work.  I contacted FujiFilm and they instructed me to bring the lens to their service center in Manila.  4 days later I get a call that informed that the mount assembly was faulty (remember this was still brand new in the packaging) and was probably a manufacturing issue.  The repair would cost xxxxxxx.  I asked "Why would the repair cost anything?  This is new, in the box."  The answer, they will only honor a warranty on Fujifilm equipment if the equipment is purchased and submitted for repair in the same country.  
It seems incredible that FujiFilm as a global company, sell and position their products globally. But will only warranty equipment when it is purchased in the Philippines. Equipment is all manufactured in a single location, distributed globally but only warranted locally.
My brand new lens, purchased whilst traveling in the USA, was faulty out of the box. Yet I am now having to pay to get a factory defect repaired. 
I have no choice but hope others reading this post become aware and make their purchasing decisions appropriately with this knowledge.
  • Sad 1
Link to post
Share on other sites
  • 2 weeks later...

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...