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Cannot transfer photos


photoX
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I have just used my new XT20 for the first shoot and have spent two hours, unsuccessfully, trying to download to my pc.  None of the software I have downloaded opens properly and the camera does not find my bluetooth laptop even though my printer has no problems!  I am ready to throw this rubbish away and it was not cheap.  It is August 2020, five years since the first post on this problem- how do you all get to your pics?

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If you can't transfer wirelessly you could try a cable or a card reader.

Without you giving people any indication of what computer operating system you are using it would be hard for people to try to help you with wireless or configuration issues.

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I am using Windows 10 and I have tried both USB and hdmi cables to no effect.  I have now had success with a card reader but I am disappointed that the software and cable methods do not work especially as they are the methods quoted in the user guide.

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